I am an experienced design professional with 19 years in interface design, including 7 years focused on user-centered strategies. I leverage Design Thinking to resolve user challenges and deliver impactful UX results. I have successfully managed product lifecycles across B2B and B2C sectors, including insurance, healthcare, and pharmaceuticals. Whether in a startup or enterprise setting, I excel at balancing user needs with cost efficiency and overarching business goals.

Outside of design, I express my creativity through drawing and painting. I am a lifelong martial arts student, with over 22 years of experience in Praying Mantis Kung Fu, as well as training in judo, jiu-jitsu, and Muay Thai. During the pandemic, I transitioned to bodybuilding to enhance my fitness. My past achievements include playing roller derby with Mass Maelstrom, earning a kettlebell coaching certification to worked as a group fitness coach, and completing two Spartan Races and one Tough Mudder.escription text goes here

SENIOR UX/UI DESIGNER

United Healthcare | Horsham, PA
April 23, 2023 – Present

Contract position

• Design Lead on a Fortune 5 medicare and insurance company for a claims processing and billing application.

• Extensive user research facilitated the identification and implementation of UX solutions for internal users at AARP, involving direct collaboration with end-users to enhance software functionality.

• Helped define and explain evidence-based solutions to stakeholders while increasing UX value across teams.

SENIOR PRODUCT DESIGNER

Rectangle Health | Valhalla, NY
March 2022 – November 2022

Full-time position

• Enhanced SaaS UX and UI for point-of-sale and payment processing systems at a prominent healthcare payment firm, impacting over 50,000 healthcare providers and managing over $5 billion in transactions annually.

• Integrated user feedback via Pendo to refine design solutions.

• Validated design hypotheses through comprehensive user research and testing.

SENIOR UX/UI DESIGNER

Homesite Insurance | Boston, MA
February 2020 – March 2022

Contract position

• As Design Lead for Online Servicing, developed brand-agnostic customer experiences tailored for leading national insurance providers, including GEICO and Progressive.

• Leveraged user surveys, Google Analytics, and A/B testing in customer acquisition and retention strategies, gaining valuable insights that informed our final goals.

• Achieved significant success in transitioning renters to homeowners, retaining 7,560 customers and generating $4.3 million in premiums through strategic UX interventions.

SENIOR UX/UI DESIGNER

Evoke Mind+Matter | Boston, MA
April 2019 – December 2019

Project-based contract position

• Developed UX strategy for orphan and rare disease pharmaceutical products at a full-service agency.

• Delivered heuristic evaluations, portal designs, email campaigns, touchscreen UI, and client presentations.

UX DESIGNER

Pall Corporation, Life Sciences Division | Westborough, MA
October 2018 – March 2019

Project-based contract position

Developed interactive Axure prototypes for complex antibody processing and filtration machines, refining touchscreen interfaces through user interviews and testing to enhance usability for scientists.

UI/UX SPECIALIST

Harvard Medical School | Boston, MA
April 2008 – April 2018

Full-time position

• Collaborated with the CTO to design the user interface and experience for Profiles Catalyst, a leading research networking and web app mining tool.

• Enhanced user engagement by implementing social proofing and gamification strategies, significantly boosting cross-institutional participation.

• Achieved widespread adoption, making Profiles Catalyst one of Harvard's most visited websites with nearly 4 million impressions and 100,000 visits per month.

USABILITY SPECIALIST

Fidelity Investments | Boston, MA
March 2007 – February 2008

Contract position

• Usability Expert and Designer at a Fortune 500 financial services company in financial planning, wealth management, and stock plan services.

• Ensured comprehensive adherence to corporate style and usability guidelines, oversaw development stages and implemented insights from usability sessions.

• Led design reviews, serving as the authoritative decision-maker on final design adjustments.

UI DESIGNER

Dell EMC | Franklin, MA
August 2006 – December 2006

Project-based contract position

Designed a comprehensive intranet site for company-wide affairs, including page templates and a detailed style guide and dev-handoff procedure and checklist.

WEB DESIGNER

Fidelity Investments | Boston, MA
February 2006 – July 2006

Contract position (maternity leave)

• While managing the intake and scheduling of design projects and providing management reporting as required, I maintained internal websites. Deliverables included logo creation, illustrations, graphics, and business collateral for both web and print.

• As an autonomous position, I worked independently with clients, analysts, and developers to gather design requirements, communicate expectations, and see the implementation through to completion

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DUser Research & Testing, UX Strategy, Design Thinking, Lean UX, Accessibility, Information Architecture, Mockup and Prototyping, User Interface Design, Interaction Design, Product Design, Mobile/Web/App Design, Microcopy, Design Systems, Style Guide, Executive Client Presentationescription text goes here

• Figma

• Sketch

• InVision

• Adobe Creative Cloud

• Axure

• Hotjar

• Dovetail

• Maze

• Pendo

• Wave

• Miro

• UserTesting.com

• Lucid

• Lucidspark

• Basic HMTL & CSS

• UXPressia

• ChatGPT

• Otter.AI

• Perpelexity AI

• Midjourney

• Speechify

• Grammarly

• Hemingway Editor

• Trello

• Jira

• Confluence

• Rally

• Traditional Media