Presentations—
Unlisted Walkthroughs
A collection of short case studies, interactive prototypes, and design exercises.
RMO - Regional Mail Operations
A short walkthrough of how I framed a servicing opportunity, identified the decisions it raised, and translated it into a design direction.
Gamification
A one-minute design exercise exploring how a game mechanic can encourage participation and make progress visible.
View the gamification exercise
Homesite Super User · Call Center Servicing
A clickable prototype showing how a service rep delinks an active policy from a shared online account and verifies the change to its enrollment status.
Animal Liability · Digital Coverage Selection
An exploration of how customers could add or remove animal liability coverage online, with clear coverage language and eligibility rules built into the flow.
Homesite Payments · Insurance Payment Workflows
Four examples of my payments work, including payment plan changes, alternative payment methods, and the OnStar payment flow for customers with one or multiple policies.
View the Homesite Payments case study
UnitedHealthcare · Overpayment Registry
An internal claims workflow I designed to help examiners find overpayment records in a shared queue, assign records to themselves, and process them with a clear audit trail.
View the Overpayment Registry case stud
Fidelity Investments | Visual Design & Style Guide Review
I started by reviewing interfaces against Fidelity’s style guide and usability standards, then contributed visual and interface design across NetBenefits, Plan Sponsor WebStation, and Wealth Management. These examples show how I applied shared design standards across distinct financial products.